Service 360

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The best support with 360° service

Production delays – and breakdowns are certainly not an option for you. Especially not as many companies have to deal with strong competition, shortage of skilled workers, high customer expectations, economic uncertainty and many other things.

Sooner or later, however, repairs, maintenance and troubleshooting will be necessary for all components. Cobots are essential in a production line, so we want to make sure that they are always ready for use.

Service 1

UR STANDARD WARRANTY

Included with the purchase of your Cobot
  • 12 months warranty
  • 4 hours response time during business hours
  • Expert Service
  • 24/7 customer portal
  • Costs covered by standard warranty
Service 2

UR SERVICE360 BASIC

Purchase during the warranty period
  • 12 months warranty extension
  • 4 hours response time during business hours
  • Expert Service
  • 24/7 customer portal
  • Spare parts and service costs covered
Service 3

UR SERVICE360 ADVANCED

Purchase during the warranty period
  • 12 months warranty extension
  • Cobot Remote Check (1x per contract year)
  • Cobot on-site check (1x per contract year)
  • Rental Cobot for two weeks per contract year
  • Basic package included

SERVICE360

The main advantages

Key Benefits of our Service360

We want you to get the most out of your investment in Universal Robots Cobots. This is especially ensured by regular remote and on-site service by experienced technicians. This service is included in every Cobot sold with Service360. With this service you extend the life of the Cobots and therefore the ROI.

  • Produce with foresight, because the Cobots are always available

  • After the first contact 60% of all problems are solved

  • Spare parts and service costs can be planned

  • You have a direct contact to our experts

  • Collaborative service by us and Universal Robots

Support includes the use of the Universal Robots customer portal. There you have an overview of all support cases, can contact experts and can look for new information and tutorials.

You would like to convince yourself personally?

Request a free demo